The Evolution Has Started…Do You Have What It Takes To Be Next?


Location: San Antonio, TX

Job Description:As a Network Operations Analyst you monitor endpoints and provide customer service from the Network Operations Center. The Analyst will be part of a Technical Operations Team that is the single point of contact for incident response and service requests from users.

Skills Desired:

  • Excellent analytical and problem-solving skills
  • Excellent verbal & written communication skills
  • Network troubleshooting
  • Active Listening
  • Close Attention to Detail
  • Strong Organization Skills
  • Systems analysis
  • Time Management
  • Operations Management
  • Active Learning

Responsibilities:

  • Deliver Information Technology (IT) management and security services
  • Provide system monitoring, health, and status reporting
  • Administer and monitor system availability and performance Tools
  • Provide a single point of contact that users and operators can use to report, document, track, and resolve system problems and account issues
  • Interface with personnel and systems to track and resolve incidents
  • Create incident reports and provide recommendations
  • Support requests from local operations supervisor
  • Perform triage, solve straightforward system problems, and utilize appropriate tools
  • Monitor system configuration and status including servers, operating systems, and software applications
  • Provide Tier 1 and Tier 2 support and coordinate with SOC and Field Service Representatives (FSR) to resolve and document incidents
  • Receives calls, opens, and closes trouble tickets
  • Lead troubleshooting via CC Knowledge Base
  • Logs incidents and requests and further escalate issues as needed
  • Creates shift logs
  • Updates incident tickets for root cause analysis and corrective action(s)
  • Escalate/communicate issues as defined by policies and escalation procedures
  • Participate in on-call rotation
  • Must be a US Citizen

Clearance Requirement: A successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a SECRET clearance